Front Office

Reservations Manager

Hotel Subscription

In this course, you will learn the necessary details to becoming an effective Reservations Manager, such as: training the reservation agents in customer service, computer protocol, overseeing the performance and productivity of the front desk, greeting guests properly, how to process guests credit cards, and other exciting duties that go along with being a Reservations Manager. You will also learn all the service touch points to becoming a successful Reservations Manager.

Each course includes the following:

  • Learning objectives
  • Course content
  • Knowledge checks
  • Quiz reviews
  • Downloadable forms
  • Customer support