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Customer Experience Management-19

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Customer Experience Management refers to managing the interactions between the customer and the company (the touchpoints) in a way that causes the customer to experience positive thoughts and emotions. In Customer Experience Management, you will learn about the tactics to create a successful customer experience strategy.

Each course includes the following:

  • Learning objectives
  • Course content
  • Knowledge checks
  • Quiz reviews
  • Downloadable forms
  • Customer support