Front Office

Guest Service Agent-186

Hotel Subscription

In this course, you will learn the necessary details to becoming an effective Guest Service Agent, such as: greeting guests properly, checking a guest in and out, processing guest credit cards, responding to guest inquiries, taking messages, answering the phone, coordinating efforts between departments, and many other exciting details. You will also learn all the service touch points to becoming a successful Guest Service Agent

Each course includes the following:

  • Learning objectives
  • Course content
  • Knowledge checks
  • Quiz reviews
  • Downloadable forms
  • Customer support