Sales & Marketing

Reputation Management-293

Hotel Subscription

In Reputation Management you will learn how to manage an effective reputation management program. Outlined are an effective customer recovery process, how to empower staff to take ownership in reputation management, and managing a hotel's online reputation on online review sites. You will be presented with several situations that may arise regularly as well as the correct and incorrect methods to address them as they occur. Search engine optimization is also introduced and discussed in detail.

Each course includes the following:

  • Learning objectives
  • Course content
  • Knowledge checks
  • Quiz reviews
  • Downloadable forms
  • Customer support