This category pertains to the Front Office department of a hotel, which includes the front desk, bell, and PBX staff. The courses in this section pertain to Front Office management and staff positions as well as topics that have to do with the successful management of the department. They include courses on the Guest Service Manager and Reservations Manager and staff positions like the Guest Service Agent and Night Auditor. The section also includes general courses pertaining to Service Culture and Basic Sales Techniques.
Below is our list of courses available and tailored specifically for our "Front Office" collection of hospitality training. You may select any of the courses below to view the summary of the training and education we have to offer you.