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Guest Service Manager

Hotel Subscription

By completing Guest Service Manager, you will learn the duties and responsibilities of an effective Guest Service Manager (GSM). Areas of responsibility include training Guest Service Agents and other staff in the Front Office in customer service skills, establishing a computer protocol, overseeing the performance and productivity at the Front Desk, greeting guests properly, processing guests' credit cards, and other exciting duties of a GSM. You will also learn all the service touchpoints vital to becoming a successful Guest Service Manager.

The "Guest Service Manager" course includes the following:

  • Learning objectives
  • Course content
  • Knowledge checks
  • Quiz reviews
  • Downloadable forms
  • Customer support