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OCS - Guest Service Manager

Hotel Subscription

This Owner Centric Series (OCS) course examines all of the functional and service touch aspects of an effective Guest Service Manager. Learn how the front office organizes and describes the property management system, the reservations process, the arrival, registration, and rooming process. This course also explains guest information security, front desk services, the departure process, answering the phone, guest luggage, and transportation services.

The "OCS - Guest Service Manager" course includes the following:

  • Learning objectives
  • Course content
  • Knowledge checks
  • Quiz reviews
  • Downloadable forms
  • Customer support