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OCS - Reservations Manager

Hotel Subscription

This Owner Centric Series (OCS) course examines the necessary details to becoming an effective Reservations Manager, such as: training the front office agents in customer service, computer protocol, overseeing the performance and productivity of the front desk, greeting guests properly, how to process guests credit cards, and other exciting duties that go along with being a Reservations Manager. You will also learn all the service touch points to becoming a successful Reservations Manager.

The "OCS - Reservations Manager" course includes the following:

  • Learning objectives
  • Course content
  • Knowledge checks
  • Quiz reviews
  • Downloadable forms
  • Customer support