General Manager

GM Operating Standards

Hotel Subscription

General Manager Operating Standards lists and describes thirty-six operational and behavioral standards and practices to which a General Manager is expected to conform. The standards and practices address such things as legal compliance, availability, reporting, contracting, spending limits, hiring practices, employee compensation and terminations, staff meetings, property inspections, financial performance, sales and marketing participation, and franchise standards.

The "GM Operating Standards" course includes the following:

  • Learning objectives
  • Course content
  • Knowledge checks
  • Quiz reviews
  • Downloadable forms
  • Customer support