Service Hero

Hotel Subscription

This course provides a glimpse of what a customer Service Hero will look like as various technologies evolve and intertwine with one another and with humans. You will read about a future in which artificial intelligence, robots, cloud computing, mobile, and other technologies converge to transform the traditional ways of providing service, including anticipating customer preferences, curating customer experiences, and fulfilling needs at the touch of a button on a mobile device.

The "Service Hero" course includes the following:

  • Learning objectives
  • Course content
  • Knowledge checks
  • Quiz reviews
  • Downloadable forms
  • Customer support