Front Office

Reputation Management

Hotel Subscription

Learn the necessary details to becoming an effective Reputation Manager such as: understanding the importance of having an effective Customer Recovery Process in place, how to empower your staff to take ownership of this process, and how to manage your online reputation in this ever changing world of Internet review sites. You will be presented with various situations that might arise on a daily basis, as well as the correct and incorrect methods to address these as they occur. Search Engine Optimization is also introduced and discussed in detail. You will also learn all the service touch points to becoming a successful Reputation Manager.

Each course includes the following:

  • Learning objectives
  • Course content
  • Knowledge checks
  • Quiz reviews
  • Downloadable forms
  • Customer support