Hotel Ownership

Customer Experience Management

Hotel Subscription

Customer Experience Management refers to managing the interactions between the customer and the company (the touchpoints) in a way that causes the customer to experience positive thoughts and emotions. In this course you will learn about the touchpoints and tactics required to create a successful customer experience strategy.


Each course includes the following:

  • Learning objectives
  • Course content
  • Knowledge checks
  • Quiz reviews
  • Downloadable forms
  • Customer support