Human Resources

Management HR Issues

Hotel Subscription

[this course] explains critical conversations as conversations involving two or more people or groups having different opinions about an issue that has important consequences for the parties. As a result, the conversation evokes strong emotions. Course topics include the three kinds of critical conversations, methods to be successful, as well as basic communication skills.

Each course includes the following:

  • Learning objectives
  • Course content
  • Knowledge checks
  • Quiz reviews
  • Downloadable forms
  • Customer support