Service Hero

Service Innovation is more than developing new ways to care for guests, it is the creation of a Service Hero. In the future, as technology improves and changes, virtual reality will be the new norm. Anticipating your preferences, curating activities that fit your personal preferences, providing all your needs at the touch of a mobile device, keypad, or service bot (robot) with one to one coordinated service response is the future. This course provides a glimpse into what customer service will look like as technology evolves and becomes more intertwined in the hotel industry.