Management HR Issues

A critical conversation, or as it is sometimes called, a crucial conversation or a difficult conversation, is any conversation in which two or more people or groups have different opinions about an issue that has important consequences for the parties and, as a result, evokes strong emotions. In other words, three criteria must be met in order for a conversation to be considered critical: 1) the parties have different opinions about an issue, 2) the issue is important to the parties, and 3) the parties are experiencing strong emotions. In hospitality, management situations will arise on an almost daily basis where you will have a critical conversation. This course discusses these types of situations and presents suggestions and methods to best deal with them.

This course is comprised of multiple courses, as well as quizzes that will test your knowledge and reinforce your learning.