Management HR Issues

A critical conversation, or as it is sometimes called, a crucial conversation or a difficult conversation, is any conversation in which two or more people or groups have different opinions about an issue that has important consequences for the parties and, as a result, evokes strong emotions. In other words, three criteria must be met in order for a conversation to be considered critical: 1) the parties have different opinions about an issue, 2) the issue is important to the parties, and 3) the parties are experiencing strong emotions. In hospitality management situations will arise on an almost daily basis where you will have a critical conversation, a Human Resource (HR) issue, this eBook will discuss these types of situations and present suggestions and methods as to best deal with them.

This eBook is comprised of multiple courses, as well as quizzes that will test your knowledge and reinforce your learning.