Airbnb Preventing Prejudice

Discrimination refers to treating people differently, and generally more negatively, because they belong to a particular group. It arises from prejudicial beliefs, which are attitudes toward individuals based on faulty and inflexible generalizations. Customer discrimination lawsuits are a real and potentially costly problem in the hospitality industry. Learn about the nature of prejudice and discrimination and how you can reduce or eliminate them by employing both individual-level and institutional-level practices and policies.