Guest Service Agent

This eBook will offer you the proper training that is unrivaled in the Hospitality Industry. By understanding this position and completing this eBook, you will learn the necessary details to becoming an effective Guest Service Agent, such as: greeting guests properly, checking a guest in and out, processing guest credit cards, responding to guest inquiries, taking messages, answering the phone, coordinating efforts between departments, and many other exciting details. You will also learn all the service touch points to becoming a successful Guest Service Agent.

This eBook is comprised of multiple courses, as well as quizzes that will test your knowledge and reinforce your learning.